PRIVACY: Your credit card processing is safely-guarded. Credit card info is NOT collected, nor saved in our system, for your protection. Your name, credit card info, address, e-mail address, or any other pertinent information, which you provide to our company, will not be sold, nor distributed for any reason to a third party. Your privacy is important to us, as well as your security. All credit card transaction information is sent from your browser to our servers via the most secure encrypted connection available. All transactions are securely & manually processed.
ACCEPTED PAYMENT METHODS: We accept all major credit cards: Visa, MasterCard, & Discover/Novus, PayPal, Money Orders/Cashiers Checks, and Personal Checks. For your protection, all order information is subject to verification, prior to processing your order, in order to prevent usage of your card, without your permission. An automated e-mail will be returned to you, for verification. Our Web Store is a Secure Store. Online payments will be processed at the time the order is placed. A shipping tracking number will be supplied to you, upon request, and we can assist in the tracking of your package. Business days (Considered Mon. – Fri, excluding weekends & holidays). Delivery depends upon your choice of carrier’s schedule. BriteLyt, Inc. is not responsible for delays experience by carrier/shipping method of your choice.
CANCELLATIONS: If your package is already in transit, simply refuse shipment of the package, and it will automatically be forwarded back to BriteLyt, Inc. When the package arrives, we will then issue a return on any UNOPENED/UNUSED product. Any package that has been opened, will then be subject to a 20% restocking fee, less shipping, and only the price of the product purchased (less 20% fee & shipping costs), will be refunded/credited to your account. No full refund will be issued on any opened product. Shipping costs are non-refundable. Return policy does not apply to Universities, Research Facilities, Military, and other entities, involved in demonstration of, or, for fuel demonstration/testing purposes, not involving BriteLyt, Inc.’s research & testing personnel and/or facilities. Note: Any product opened and used, can be returned, upon approval, within 14 days of receipt of product; however, total cost for refurbishing the used lantern, will be deducted from your refund. You will be given a written, itemized listing of refurbishing parts & pricing. “DEMO” (demonstration) lanterns purchased from BriteLyt, Inc., are non-refundable; however, you still receive the limited lifetime warranty. (We do understand there are novice users, so, before returning, call us or e-mail us. We’ll be happy to assist you, in the learning process, before you make a final return decision, and apply for authorization.)
WHERE TO SEND RETURNS: You must return any product to our address below: (DO NOT RETURN LANTERN OR STOVE UNIT IN IT’S INDIVIDUAL BOX. RETURN LANTERN OR STOVE IN IT’S ORIGINAL BOX, INSIDE A LARGER, WELL-PROTECTED BOX. (Damage fees will apply if lantern or stove is not boxed properly, all products need to be returned and boxed properly.) BriteLyt 11395 66th Street Suite N Largo, Florida 33773. If you send it to any other address, than stated above, you will be charged for any additional charges that can occur. These charges will be added to your credit card or invoiced direct to you. No returns are accepted, without proper authorization, and only if authorized and/or warranty conditions apply. Contact our service department at (727) 451-7020 or fax us at (727) 451-7198, to request authorization. Authorized returns, must be received within ten (10) business days after issue of authorization. You must mark clearly, on the shipping label “AUTHORIZED RETURN with your authorization number clearly marked”. Shipping costs are not the responsibility of BriteLyt, Inc., for returns. After inspection of package, a 20% restocking fee will be deducted from your refund amount (see “Cancellations”), for any UNUSED/UNOPENED product.
DAMAGED SHIPMENTS: In the event that you receive a shipment, which appears to have been damaged or abused, in transit, contact our customer service department, immediately. A damage claim will be filed with the shipper (i.e. UPS, U.S. Mail, etc.).
LOST SHIPMENTS: BriteLyt, Inc. is not responsible for any shipments delivered, by the aforementioned shippers, to any address other than specified on the Sales Receipt. Contact our customer service department, and we will track this delivery. Appropriate measures, will then be taken to have this package delivered to your address.
DISCLAIMER: Each Sales Receipt, Invoice, etc. will show a “disclaimer”, at the bottom of the sheet. This disclaimer states: BriteLyt products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, improper use, maintenance, storage, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping BriteLyt’s limited lifetime warranty excludes mantles, glass surround and if equipped, ceramic nozzles. Springs, screws and attachments are covered for a period of 12 months from the date of purchase. Your BriteLyt warranty requires you to register your lantern. Warranties begin from the date of purchase, proof of purchase may be required in addition to the serial number on the base of your fuel tank. . This warranty shall not apply if: (a) The product has been altered, repaired, or modified, outside the warrantor’s factory, by other than the warrantor’s appointed representative. (b) The product has been subject to misuse, abuse or damage, or has been installed or operated other than in accordance with the operating instructions. BriteLyt, Inc. will not be held responsible for any personal or property damages, as well as loss of property, incurred, during the use of these products.”
ORDERS OUTSIDE UNITED STATES: Customs duties fees are applied, as per your country’s requirements. BriteLyt, Inc. is not notified of customs fees before shipping to your country of origin. Contact your country’s customs agency for fee amounts. BriteLyt, Inc. is not responsible for customs’ fees. Copyrights & Trademarks: See Legal Notices
ATTENTION: It has come to BriteLyt, Inc.’s attention that consumers are using our patented & patent pending safety features, in other manufacturers’ lanterns. BriteLyt, Inc. is not responsible for any loss or damages, incurred, if safety features are not installed by BriteLyt, Inc.’s technicians. BriteLyt, Inc. offers no warranty on products altered with these safety features, with any product sold by another manufacturer, that is not of BriteLyt, Inc.’s product. For proper installation of safety features, to your lantern, please contact us. IF YOU ARE BEING TOLD THAT ANY OF THE COPY LANTERNS “ARE THE SAME AS”, OR “WILL WORK JUST LIKE” THE BRITELYT MULTI-FUEL LANTERNS, They will Not…….Please do not hesitate to contact the U.S. Dept. of Consumer Protection, to prevent any undue damages to yourself or your property