Termini e condizioni del servizio

General Terms and Conditions (GTC)
of Petromax GmbH, hereinafter referred to as Petromax.

Status: 01.04.2022

1 Scope of application

The following terms and conditions apply to all orders placed electronically, by telephone, fax, letter or e-mail to Petromax by consumers within the meaning of §13 BGB (hereinafter referred to as "customer") and are recognized by the customer with each order.

Deviating, conflicting or supplementary GTC shall not become part of the contract unless their validity is expressly agreed in writing. Any formal (or individual) reference to the customer's terms and conditions is expressly rejected.

2 Conclusion of contract

The presentation of the Petromax product range on the Internet does not constitute an offer within the meaning of §§ 145 ff. BGB (German Civil Code). The desired goods can be placed in a virtual shopping cart. The contents of the shopping cart can be checked and changed at any time by clicking on the shopping cart symbol. After clicking on the "Checkout" button, an order form opens in which the order-related data such as delivery and billing address, payment method and shipping method are entered. Immediately before submitting the order, the contents of the shopping cart can be checked again

By placing an order, the customer submits a binding purchase offer to Petromax. Petromax is entitled to accept the order by delivering the goods or by sending an order confirmation e-mail within a period of 7 days from receipt of the order. Acceptance is subject to the availability of goods, in particular subject to correct and timely delivery by Petromax's suppliers. Orders are only possible in normal household quantities.

This only applies in the event that Petromax is not responsible for the non-delivery. If the goods are not available, Petromax will inform the customer immediately and reimburse any payments already made by the customer without delay. A confirmation of receipt email, which is automatically generated and sent by the system immediately after receipt of the customer's order, does not constitute a binding acceptance of the offer by Petromax. During the ordering process, the customer bears the risk of an incorrect transmission that cannot be clarified. The goods offered by Petromax are only sold in customary quantities

3. prices

The prices listed on the Internet at the time of the order shall apply. The prices quoted are final prices, i.e. they include the applicable statutory VAT and other price components. We reserve the right to make technical changes as well as changes in shape, color and/or weight within reasonable limits.

4 Delivery

The ordered goods will be delivered to the customer as quickly as possible within the scope of the availability of the article by Petromax. If not all ordered goods are in stock, Petromax reserves the right to make partial deliveries. The costs of partial deliveries shall be borne by Petromax.

5. revocation instruction

The regulations under https://petromax.de/policies/refund-policy apply, in excerpts: You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us

• Petromax GmbH
• Sudenburger Wuhne 61
• 39116 Magdeburg
• Phone: 0391-55684600
• Fax: 0391-55684601
• E-mail: info@petromax.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the sample withdrawal form, but this is not mandatory. You can also fill in and send the model withdrawal form or another clear declaration electronically on our website(www.petromax.de). If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by e-mail). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case no later than 30 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 30-day period has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

End of the withdrawal policy

6. payment

Klarna invoice, PayPal or credit card (MasterCard/Visa) are available as payment options for every customer. The purchase price is due at the latest upon receipt of the goods and must be paid in full and without any deductions within 14 days of receipt of the goods.

7 Retention of title

All delivered goods remain the property of Petromax until full payment has been made. The retention of title also extends to processed items and, in the event of resale, to the purchase price claim (extended retention of title).

8 Warranty

The warranty is governed by the statutory provisions. Should a manufacturer grant a longer product warranty, the customer may of course assert his justified claims under this warranty against the manufacturer even after expiry of the seller's warranty.

The customer's warranty claims are initially limited to the right to repair or replacement. If the repair or replacement delivery fails, the customer shall be entitled to reduce the remuneration or to withdraw from the contract. The rectification of defects shall be deemed to have failed after the second unsuccessful attempt, unless the nature of the item or defect or other circumstances indicate otherwise. In the event of incorrect operation and improper use of the goods, the customer shall bear the costs of the technical inspection of the goods arranged by him or the rectification or repair carried out at his request.

Obvious defects in the delivered goods must be reported to Petromax by e-mail, letter or telephone within two weeks of delivery of the goods.

9. limitation of liability

Despite Petromax taking the greatest possible care in compiling the product range, Petromax is unfortunately unable to accept liability for the accuracy of the manufacturer's information, product descriptions and prices as well as any printing errors, technical changes and the continued availability of all goods. Petromax excludes liability for damages caused by simple negligence, provided that these do not concern essential contractual obligations, damages resulting from injury to life, body or health or guarantees or claims under the Product Liability Act. The same applies to breaches of duty by Petromax's vicarious agents.

10. data protection

The regulations at https://petromax.de/policies/privacy-policy apply. The data required for business transactions are stored and, if necessary, passed on to affiliated companies as part of order processing. This information is provided in accordance with the provisions of § 33 (1) of the Federal Data Protection Act (BDSG). All personal data will of course be treated confidentially. By placing an order, the customer agrees to the storage of his/her data. He is entitled to view his data at any time and, if necessary, to have details changed or deleted. Petromax is available to the customer for change or deletion requests at info@petromax.de.

12 Loyalty program

If you participate in our loyalty program, you can collect loyalty points and receive exclusive benefits and offers in return. Personal data is processed to implement the loyalty program. For this purpose, we use the service provider YotPo Inc, 400 Lafayette St. Fl. #4, New York, NY 10003, USA ("YotPo"). Further information on data protection in connection with YotPo's services can also be found on YotPo's website: https: //www.yotpo.com/privacypolicy/. We would like to inform you about this in the following section.

Registration

When you register for the loyalty program, we collect your email address and a password. Further information is voluntary. The legal basis for the processing of personal data designated as mandatory is Art. 6 para. 1 lit. b GDPR. The processing of this personal data is necessary for the initiation and execution of the contract to be concluded with you for participation in the loyalty program in order to be able to assign your loyalty points and your points account. The processing of voluntarily provided personal data is based on overriding legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR. The data is used to further improve our offer and for interest-based advertising. You can object to this processing on the basis of our overriding legitimate interests by sending an email to info@petromax.de. Alternatively, you can simply remove this data from your customer account.

If you already have a customer account for the Petromax Online Shop, your data will be merged when you register for the loyalty program. The legal basis for this data processing is Art. 6 para. 1 lit. b GDPR, because without the data consolidation it would not be possible to fulfill our contractual obligation to credit or redeem the loyalty points from the webshop for you accordingly.

If you would like to collect or redeem loyalty points in the Petromax online store, you must log in to your customer account during the payment process. The transmission of information about the purchased goods is necessary so that we are able to delete the loyalty points credited from your account in accordance with the contractual agreement in the event of a later return or other reversal of the transaction. The information on the payment amount is required in order to be able to credit you with the corresponding number of loyalty points. The legal basis in each case is Art. 6 para. 1 lit. b GDPR. The transmission of further data is based on Art. 6 para. 1 lit. f GDPR: We have a legitimate interest in analyzing the shopping habits of our regular customers to further improve our offer and to design promotions in line with their interests.

If you wish to return goods, a return is automatically assigned to your loyalty account. In each case, information about your return is processed, in particular the returned goods, the refund amount, billing and delivery address, payment method, order number, customer number and order date. The legal basis for this data processing is Art. 6 para. 1 lit. b GDPR, as these data transmissions are necessary for performance in accordance with the terms of use of the loyalty program.

We use the data collected as part of the loyalty program for our own advertising purposes. This allows us to send you interest-based advertising and inform you about promotions and events that match your purchased items and correspond to your interests. Finally, we can also measure the success of advertising measures. The legal basis for this is Art. 6 para. 1 lit. b GDPR and our overriding interest (Art. 6 para. 1 lit. f GDPR) in increasing sales of our products through interest-based advertising to our regular customers. You can object to this processing at any time by sending an email to info@petromax.de.

Exceptions when redeeming loyalty points or converting them into euro amounts for the purchase of products:

- Registration for the loyalty program and a customer account are mandatory for the collection and redemption of points

- Loyalty points and bonus status expire 12 months after the date of purchase

- A combination of loyalty points and other discount vouchers may be excluded. Corresponding information is displayed when redeeming in the checkout

- It is not possible to redeem and collect loyalty points when paying with gift vouchers

- The Petromax loyalty program is currently only available for users with an address in Germany

- We reserve the right to change point levels, discount promotions or other benefits in the loyalty program at any time

11. place of jurisdiction, applicable law, arbitration, invalidity rules

This contract is subject exclusively to the law of the Federal Republic of Germany. Magdeburg is agreed as the place of jurisdiction. Petromax is neither legally nor voluntarily obliged to participate in dispute resolution proceedings before a consumer arbitration board in accordance with the Act on Alternative Dispute Resolution in Consumer Matters (Consumer Dispute Resolution Act - VSBG). Petromax also declares itself unwilling or refuses to participate in such proceedings if the customer requests such proceedings, wishes to have them carried out or initiates them in any other way.

Should individual provisions of the contract with the customer, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.

The wholly or partially invalid provision shall be replaced by a provision whose economic success comes as close as possible to that of the invalid provision.